Dear Kraut Lovers,

We hope this message finds you well. Recently we have been getting reports that some of our sauerkraut jars seem to be extremely hard to open. We want to express our sincere apologies to those of you who have encountered challenges in opening our sauerkraut jars. Your feedback is incredibly valuable to us, and we regret any inconvenience this may have caused.

We’re actively looking into the matter to understand what might be causing these difficulties and appreciate your patience as we work to resolve it. In the meantime, we’d like to offer some tips to help you with the jar opening process:

  1. Gentle Tap and Turn: Give the lid a gentle tap on a flat surface to loosen the seal before attempting to open it again.

  2. The Rubber Glove Grip: Enhance your grip strength by using rubber gloves, making it easier to twist and loosen the lid.

  3. Hot Water Bath: Submerge the jar lid in hot water briefly to expand it, facilitating the opening mechanism.

We want to assure you that our production process remains consistent—we continue to pack and seal each jar by hand. However, we have some hypotheses about what might be causing the issues:

  1. Excessive Tightening: With our strong team members on board, there’s a possibility of lids being tightened a bit too much in our efforts to prevent leaks.

  2. Defective Lids: It’s conceivable that we received a batch of lids with potential defects, affecting their threading.

  3. Melted Lids: Our use of a heat gun for tamper-evident shrink bands may have inadvertently applied too much heat to the lids, causing alterations.

If you’re still facing challenges, please reach out to us at Tanya@culturedtraditions.com. We are committed to providing assistance, whether it involves sharing more insights, sending a replacement jar, or offering reimbursement.

Once again, our sincere apologies for any inconvenience caused. Your satisfaction with our product is of the utmost importance to us, and we’re dedicated to ensuring you always have a great experience.

Sincerely,

Cultured Traditions Team

A LITTLE ABOUT US

  • Fermentation addicts 😉

  • Dedicated to making highest quality health promoting foods

  • Passionate about supporting community that tries to find healthier ways to feed their families and live their lives

AND OUR PRODUCT

  • Naturally fermented using centuries old preservation techniques

  • Never pasteurized – living and full of probiotic benefits

  • Organic and locally grown ingredients

  • Very yummy and so good for you!

HOW TO GET OUR FERMENTS

Please refer to ‘WHERE’ page for a list of our retail partners.

Pease refer to ‘SHOP’ page to purchase product directly from us. There are 2 options for delivering your order – 

  • LOCAL PICK UP – at check out you will be prompted to schedule your pick up at our location at 1300 Peachtree Industrial Blvd, Ste 1104, Suwanee, GA 30024
  • SHIPPING –  your order will be shipped to your door! We try to ship on Mondays and Tuesdays only to make sure your order gets to you as quickly as possible and the product doesn’t spend a weekend on the road.