We ship our ferments unrefrigerated. Please refrigerate them upon arrival!
We have chosen to do so to keep the shipping costs down. Our items are heavy and bulky, and using cold packing would dramatically increase shipping costs.
They will not spoil during shipment – fermented foods are naturally very well preserved with the help of beneficial microorganisms. The naturally occurring probiotics won’t be harmed either – if anything at all they will be more happy and active!
It is however possible that you may notice some leakage. There is nothing to worry about, it is completely normal! It happens because as the product warms up to room temperature the ‘bugs’ start becoming more active and produce more CO2. That causes expansion of the content and potential leakage. That means your bugs are happy and active 🙂
It is our goal to make sure that –
- lids are closed as tight as possible
- product is kept well refrigerated prior to shipping
- product is packed well to ensure it stays sold for as long as possible
- shipping happens early in the week to avoid the product spending weekend on the road
We do what we love, we love what we do and we want you to love it too!
If you are not satisfied with your purchase, please let us know and we will exchange it or issue a refund.
If you have questions or concerns, please let us know and we will be happy to help!